Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Tiling Sunshine Coast (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you use our website or contact us. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

When you submit an enquiry or quote request, we collect the details you provide — such as your name, phone number, email address, and information about your tiling project. When you browse the website, we may also collect standard technical information such as your IP address, browser type, pages viewed and referring pages through cookies and analytics tools.

How we use your information

We use your information to respond to your enquiries, prepare and provide quotes, arrange and carry out tiling services, and improve our website and services. We do not sell your personal information.

Third-party services

Our enquiry form is provided through GoHighLevel / LeadConnector, which processes the details you submit so we can contact you. We use Google Analytics to understand how visitors use the site, and Google Maps to display our service area. These providers may process limited data in accordance with their own privacy policies.

Cookies

Cookies are small files stored on your device. We use them for analytics and to help the website function correctly. You can disable cookies in your browser settings, though some features may not work as intended.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your rights

You may request access to, or correction of, the personal information we hold about you. To make a request, or if you have a privacy concern, please contact us using the details below.